Frequently Asked Questions
Service Overview Question:
The advantages include reducing and avoiding road congestion, promoting a cleaner environment and offering a personalized transport to passengers to complement fixed schedule bus service.
Yes, just download the app and follow the instructions in the app
CityBus and CityLink are two complimentary services provided by CityGroup Co KSCP.
CityBus is a fixed schedule and a fixed route public bus service. The passengers have to know the bus route and wait at the bus stop to board the bus. They can also track the bus through the citybus app tracker. Citylink Shuttle service works via app only and identifies bus stops near you. The users must download the Citylink shuttle app, create an account, login, and book their rides via the app.
Citylink is a digital service complimenting the public transport. Passengers can control their travel experiences using the app. The users must download the app, register an account and login. After that, the user can choose their desired destination and get updated travel information including estimated arrival time.The users can then manage their time in a more controlled fashion.
Everyone is eligible to use the service based on the existing legal rules, regulations and policies. Any person allowed to download the app, register and take a ride is allowed to ride on Citylink service.
Yes. Children under the age of 12 can use the service under the supervision of an adult using the app. They are not allowed to ride along on the service. In case a minor needs to travel alone, please call the customer care and know all about booking the ride.
App-related Questions:
City Link Shuttle works on the concept of Demand Responsive Transport, and it is the first of its kind in Kuwait.
Usually public transport system has no way of predicting the number of passengers and this results in inefficiencies in transport capacity. Imagine running a double decker buses for only 2 passengers on the entire route in the off-peak timings. This not only results in unnecessary environmental impact but also leads wattage of precious natural resources.
Or environmental commitments for future generations and reducing or carbon footprint has enabled us innovate demand predictions through real time throughput app that passengers can use and plan their journeys regularly.
This complies with global best practices of environmental sustainability, carbon footprint reduction, green and clean planet amongst others
Search for CityLink Shuttle on the Appstore or the google play store, or visit the following links:
android: Click Here
ios: Click Here
When you open the app, allow location access. After that, enter your phone number, and confirm it with the OTP. Add your email address to send you all of our updates. Choose your password, tell us your name, and you are ready to go!
Once you have downloaded the app you can easily add any payment method to the app. This can be your credit, debit card, KNET etc.
Once you add a card, a small transaction amount will be deducted to validate the card. This amount will be refunded back to your card instantly. If you face any issues you can contact our customer care to resolve it.
Yes, you can either have an option of “ride now” or you can have an option of “schedule ride”.
Ride now works directly when you want to take a ride. You can set your destination and the origin point and the app will show you stops around you. You can book the ride, easily navigate to the stop, and board the bus. The
best part is that the bus driver even knows you for a real personalised experience.
Schedule ride works as a future ride booking concept. To ensure you manage your time well and can accurately plan your day, we will pre-book your seat so that you do not have to struggle to find a route/bus at a particular time of
your choosing.
In both the conditions, the journey can be tracked on the app with an estimated time of arrival for your destination.
You can book your trips via the app by choosing your destination, pickup location, and payment method. When you confirm your ride, you can accurately track the time needed for the shuttle to arrive at the agreed on location. Easily navigate to the stop, and when the shuttle arrives, board it, and track the time needed for your arrival. You can book rides for instant trips, or schedule rides for the future
If the app is crashing on your phone, please check if there is an updated app available on the playstore or appstore to download. If you have the latest and it is still crashing, please call our customer care and we will be able to support
you
To use the app, you need to be connected to Wi-Fi or to cellular data.
Yes! Our app gives you the feature of tracking the shuttle until it reaches your destination
Operations-related Question:
After booking your ride, the app will show you your nearest stop. You can navigate to that stop and track the shuttle location in real time. Once it has arrived, you can easily board it. The driver will only wait for you for 2 minutes. If you do not show up, the driver will cancel the ride to avoid inconvenience to other passengers.
Once the ride is cancelled, you will not be able to track the bus in the app. In this case, please rebook your ride and follow the same booking process again.
Yes, you can either have an option of “ride now” or you can have an option of “schedule ride”.
Ride now works directly when you want to take a ride. You can set your destination and the origin point and the app will show you stops around you. You can book the ride, easily navigate to the stop, and board the bus. The best part is that the bus driver even knows you for a real personalised experience.
Schedule ride works as a future ride booking concept. To ensure you manage your time well and can accurately plan your day, we will pre-book your seat so that you do not have to struggle to find a route/bus at a particular time of your choosing.
In both the conditions, the journey can be tracked on the app with an estimated time of arrival for your destination.
The driver will wait for you for two minutes before leaving the stop. The time of arrival of the shuttle will be clearly and accurately shown on the app. Please make sure to be at the agreed on pickup location before the shuttle arrives. If the driver waits for two minutes and you are not there, he will leave and you will have to book another ride
Yes. You can book multiple seats through the app or by calling us on customer care. The app will show you the number of available seats and you can book accordingly
The app will accurately show you the time of arrival of your ride. The rider will arrive to the pickup location, and you will be able to track his location via the app. If you are not able to find driver, they will cancel the ride. In this case, follow the cancellation process as described in above question.
The duration of your wait will be clearly shown on the application. Our service accurately shows you the time of arrival of your ride
Through our service, we cover the Kuwait City area. We also have routes that allow you to travel from Salmiya to Kuwait City and from Kuwait City to Salmiya areas. The stops that we have include:
Salmiya-Kuwait City:
- Pharmazone-Salmiya Block 3
- Naif Chicken-Salmiya Block 6
- Warba-Salmiya Block 6
- Ramada Salon-Salmiya Block 5
- Biryani Pot- Salmiya Block 10
- Al Qurain Pharmacy-Salmiya Block 10
- Safafeer- Salmiya Block 10
- Aalam Al Sabah-Salmiya Block 10
- Olive Supermarket-Salmiya Block 12
- Sri Lankan Rest-Salmiya Block 12
- Maroosh-Salmiya Block 9
- Boushahri-Salmiya Block 9
- MEI-Salmiya Block 9
- Sahoud Shopping Center-Salmiya Block 11
- Shaab Leisure Park-Salmiya Block 11
- Al Salem Cultural Centre-Salmiya Block 11
- Al Haifi Clinic-Kuwait City
- Shaad Block 8-Kuwait City
- Challenge Club-Kuwait City
- Hessah Al Mubarack-Kuwait City
- Byout Hessah-Kuwait City
- Embassy Area Dahiya-Kuwait City
- Shako Mako-Kuwait City
- Papa Kanafa-Kuwait City
- Bnid Al Qar Hospital-Kuwait City
- Al Thaqaleen Store-Kuwait City
- Bneid Al Qar-Kuwait City
- Marafie Tower-Kuwait City
- Al Khaleejia Complex-Kuwait City
- Eggcellent-Kuwait City
Kuwait City:
- Maliya Sheraton
- Muthana Complex
- Souk al Kabeer
- Mubarakiya
- City Tower
- Sharq Police Station
- Sharq Fish Market
- Al Amiri Hospital
- Al Rajhi Bank
- British Embassy
- Dasman palace
- Sharq Co-op Society
- Hamra Tower
- Sharq NBK Tower
- Al Khaleejia Complex
- Sharq Sanaya
- Al Shaheed Park
- Ministry of health
- Al Awqaaf Complex
- Ministry Complex
- Ooredoo Tower
- Al Soor Tower
Support:
You can contact our customer support representative on 63331834
In that case, please contact our customer support via call or WhatsApp on 63331834
Please contact our customer support on 63331834 for this matter
You can file a complaint by contacting us on 63331834, or by clicking on Contact Us and registering a complaint there
Payment:
You can benefit from our premium and comfortable service. Every area has different pricing. Please refer to the app when you book for updated prices.
You can pay online via the app, or pay cash when you board the shuttle
Yes. You can pay either in cash or via the app
Once you have downloaded the app you can easily add any payment method to the app. This can be your credit, debit card, KNET etc.
Once you add a card, a small transaction amount will be deducted to validate the card. This amount will be refunded back to your card instantly. If you face any issues you can contact our customer care to resolve it.